Refund policy

Returns Policy

Without limitation to Your statutory rights, if You have purchased Goods remotely

I.You can return them for no reason at Your own expense if You notify M&H within 14 days of receipt; or

II.You can return damaged or defective Goods at M&H’s reasonable expense if You notify M&H of the damage within a reasonable period of time following receipt. Please contact M&H at charlotte@martinandhowe.co.uk if You need to do this.

Any refund will be made no later than 14 days after the day M&H receives the Goods back from You.

M&H is not responsible for any losses You suffer caused by M&H, in particular:

I.An unexpected loss – i.e. It was not obvious that it would happen and nothing You said to M&H before M&H accepted Your order meant M&H should have expected it (so, in the law, the loss was unforeseeable); or

II.An avoidable loss – Something You could have avoided by taking reasonable action/care, including following any specific M&H instructions for use (if required/provided); or

III.A business loss – a loss relating to Your use of Goods for the purposes of Your trade, business, craft or profession.